The 4K is built with safety in mind. Insulation material and a
double walled construction will drastically reduce the radiant heat transfer to the outer body up to a maximum oven temperature of 220°C / 428°F with the hood closed for no longer than 2 hours.

Yes, a 10-amp outdoor rated extension cord can be used. It is advisable to use an outdoor rated extension cord with cover for the connection between the 4K and the extension cord. Extension cords that do not exceed 10m / 32 ft in length may be used. Always check the condition of the cord before use. Never use an extension cord in the rain.

Avoid leaving your 4K lid open and uncovered. Continuous
exposure to rain, snow or high humidity may lead to premature deterioration and product failure. Regular cleaning and maintenance will help keep your appliance in great working order, removing the cover once a month to wipe excess moisture and air out is recommended. Turning on the element once a month is also recommended to ensure longevity of the components.

The display screen is fitted with antiglare (frosted) glass. Positioning the 4K into a shaded area, protected from wind and rain is recommended. Should you still have difficulty seeing the display we recommend downloading the app which will relay the data to your device via Bluetooth®.

1400W while the element is running.

Yes, you can click HERE to
download How to Cook on the 4K, Tips & Guide

2 x #304 stainless steel grills and
2 x vitreous enamel cast iron grills

Yes, a 33cm / 13in cordierite pizza stone, water container,
charcoal tongs, food probes x 4, and a grill grabber all come as standard.

No.

You can click HERE to Download App User Guide

Should the app disconnect from the 4K’s Bluetooth® it will resume from where you left off upon reconnection.

The 4K has 2 x ambient probes in the hood and 4 removable
food probes which monitor the temperature of the food it is inserted into.

The Charcoal tongs and side hatch are for reloading charcoal and or woodchips without the need to open the lid of the 4K.

Please refer to our YouTube video taking you step by step on the process side hatch reloading HERE

For the best results, it is recommended to use natural lump charcoal. The Fast Flame Ignition System™ can also light briquettes, however due to the large variances in ingredients used by different manufacturers, we cannot guarantee their ignition time.

Charcoal can be ignited via The Fast Flame Ignition System™.

Charcoal can also be ignited manually with natural fire starters on the unit or lit via a charcoal chimney and transferred into the unit.

It is recommended to leave the hood open for a quicker charcoal ignition, as well as opening the bottom vent to position 6.

Yes, wood can be used. It is recommended to use wood chips
however appropriately sized pieces of wood are okay to be used.

When the appliance is not in use, the 4K can be stored outdoors, but must be under cover and covered (preferably with a purpose made 4K grill cover), out of the weather. Ensure the cooking surface is clean before storing away. Always disconnect power cord after use.

Please refer to the YouTube demonstration videos on how to clean your 4K:

Cleaning the unit

Cleaning the interior parts

The temperature probes are not water resistant, please do not submerge them in water. Wipe clean with a dry clean cloth or use warm soapy water and a scourer if it requires extra cleaning. Do not put in the dishwasher.

Do not use phosphoric based cleaners. It is recommended to use a gentle bicarbonate soda paste, instructions on how to create this paste can be found via our YouTube video HERE

Please refer to our YouTube video guides for cleaning:

Cleaning the unit

Cleaning the interior parts

Once cooled, you can remove the used coals into a Hot Coal Bin. Please refer to our YouTube video taking you step by step on the process for removal of used charcoal and ash HERE

Using fresh charcoal for each new cook is recommended. However, if you wish to reuse charcoal from the previous cook you can do so as this will not affect the unit, please note, used charcoal may retain flavors from the previous cook.

The air vent is made of alloy; therefore, it is recommended to use an alloy polish.
Please refer to our YouTube video demonstrations for cleaning this component of your 4K HERE

Our grill covers are water-resistant and are made of 450 GSM UV protected material with a water-resistant lining. Please be aware that you can get humidity and condensation forming between the cover and the grill depending on your climate and location. It is important to remove the cover and wipe the grill down once a month to remove any excess moisture that has potentially built-up during storage.

The 4K is built to retain heat and only requires a very small amount of charcoal to reach +250°C / 482°F. It is recommended to start with 200-300grams (7 oz – 10.5 oz) of charcoal. Overloading the 4K with greater volumes of charcoal is not recommended as this will result in a waste of coal and can result in product damage and / or spoilt food.

Basic Troubleshooting information on the 4K can be found within the user manual.

1. Unplug the appliance and try another socket location.

2. If using an extension cord, plug the appliance into a socket without the extension cord.

3. If the appliance has recently been exposed to wet conditions, place indoors and allow time to dry.

4. If the appliance continues to trip when used with different socket locations, contact our customer care team HERE

Contact our customer service team HERE for service support.

Please view our ‘How-to’ YouTube video playlist developed for the 4K HERE